Refund & Returns Policy

At Printz Shop, many of our products are personalised or custom-made according to the information and design selected by the customer.

Custom and Personalised Products

Because personalised products are made specifically for each customer, we generally cannot accept returns or exchanges due to a change of mind, an incorrect name or information entered by the customer, or an incorrect design/option selected by the customer.

Please check all names, spelling, quantities, designs, sizes and other customisation details carefully before placing your order.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or is produced incorrectly due to an error by Printz Shop, please contact us as soon as reasonably possible after receiving the order.

Please provide your order number, a description of the problem, and clear photos of the affected product and packaging where relevant. We will review the issue and, where appropriate, arrange a replacement, correction, refund, or other suitable resolution.

Order Changes and Cancellations

If you need to change or cancel an order, please contact Printz Shop as soon as possible.

We will try to accommodate the request if production has not started. Once a personalised or custom order has entered production, changes or cancellations may no longer be possible.

Delivery Issues

Customers are responsible for providing accurate delivery information. Additional delivery charges may apply if an order needs to be shipped again because incorrect or incomplete delivery information was provided.

For delivery delays, tracking and self-pickup information, please refer to our Shipping & Pickup Policy.

Contact Us

If you have a problem with an order, please contact Printz Shop and include your order number so we can assist you.