Shipping & Pickup Policy

Printz Shop offers delivery and self-pickup options for customer orders.

Order Processing

Personalised and custom-printed orders usually require approximately 2 working days for preparation and production. Processing time may vary depending on the product, order quantity, customisation requirements, and current order volume.

Delivery

Customers may choose delivery during checkout. The applicable delivery charge will be displayed at checkout before payment is made.

Orders may be shipped using courier services available through Printz Shop’s delivery partners. Where tracking is available, customers may receive tracking information after their order has been prepared for shipment.

Customers are responsible for ensuring that their name, delivery address, postcode, and contact number are correct before placing an order.

Delivery time after dispatch varies depending on the courier service and destination. Delays caused by the courier, weather, public holidays, or other circumstances outside Printz Shop’s reasonable control may affect the estimated delivery time.

Self-Pickup

Customers may select Pickup from Printz Shop during checkout. There is no delivery charge for self-pickup.

Customers should wait until their order is ready for collection before travelling to Printz Shop. Collection details or instructions may be provided after the order is confirmed or ready.

Incorrect or Incomplete Delivery Information

If an order cannot be delivered because incorrect or incomplete delivery information was provided by the customer, additional delivery charges may apply if the parcel needs to be shipped again.

Problems With Your Order

If your order arrives damaged, defective, or contains an item produced incorrectly by Printz Shop, please contact us with your order number and relevant photos so that we can review the issue. Eligible issues will be handled in accordance with our Refund & Returns Policy.